Check the temperature of the hot water coming to the tub. It should be at least 110 deg F. Check the incoming hot water screens. If the screens are even partially plugged it will increase fill times and create a drop in temperature. If your supply of hot water is adequate, then manually adjust the thermostatic mixing valve. (Refer to user manual or adjustment procedure online.) If this fails to increase the temperature, the cartridge may need replacing.
The tub is equipped with a secondary drain system. This system is designed to catch water that may leak from the door; it contains a check valve that prevents water from the drain backing up into the system. If the check valve is stuck open and the drain cannot handle the amount of water draining from the tub, water could back up into the secondary drain line and deposit it at the front of the tub. Verify the check valve is working correctly and then clean the drain so it can handle the water being drained.
Verify there is power to the bathing system. The circuit breaker may have tripped and needs to be reset. If there is power to the bathing system, push the whirlpool on/off button and listen for the switch to make a clicking noise. If there is no audible click, check the air tube is attached to the back of the on/off button, is not pinched shut, and is attached at the whirlpool motor. If the motor still does not start, contact technical support at 715.247.5625 or firstname.lastname@example.org.
During the weighing process, make sure the residents’ feet are not on the footrests or touching the floor. It is a good practice to not have the footrests tucked up under the chair, as this can interfere with the weighing process. Refer to the scale operation and calibration procedure in your manual; available online at https://apollobath.com/procedures/.
To minimize the likelihood of contamination or bio-film growth, it is imperative that the reservoir tank be drained after the last bath every night and allowed to dry. The procedure for cleaning and disinfecting the reservoir tank is in your operating manual; available online at https://apollobath.com/manuals/
The float valve may not be shutting off. This causes the water level to reach the tank overflow and drain to the tub. If the float valve is shutting off, then the reservoir fill valve probably needs replacing.